Hometown Roofing Pros

Inspection
& Estimate

A Platinum Mississippi roofing contractor will fully inspect your roof for any signs of damage, wear, or potential problems down the road. They will then provide you with an estimate of the cost of any recommended services and will take the time to explain the many steps a roof repair or replacement involves and the different material options available.

Proposal

After our initial discussion, we will take your feedback and preferences into consideration and will create a detailed proposal that lays out the different services we recommend and that you have requested, details about the work to be performed, and any warranties included with that work. Changes are made until you are completely satisfied with the proposed work.

PRE-CONSTRUCTION CALL

Once you accept our proposal, expect a call from your Project Manager walking you through the agreed-upon services and providing a detailed timeline for the project’s completion. He will happily answer any questions you may have and can tell you what to expect, how to prepare, and will be available as your go-to contact throughout your project.

Installation

On Installation day, our licensed roofing team will arrive at the appointed time and your Project Manager will be there, on-site, to announce the team’s arrival and to monitor their progress. Old roofing materials are completely removed, the roofing foundation is checked for stability and rot, and new materials are installed according to the agreed-upon contract. 

The final part of the installation is dedicated to a full-scale cleanup. All materials are removed, all nails are picked up, and we always try to leave our job sites cleaner than when we arrived.

Walk-Through

At the end of the installation process, your Project Manager will inspect all of the work completed and perform a walkthrough with you to ensure the project has been completed to your satisfaction. If anything is not done to your satisfaction, we will always make it right.

Final Inspection

Once your Project Manager determines all work is completed, he will review any additional work done since the walkthrough and answer any questions you may have. A representative from the office will go over the details of the warranty on all work performed.

Customer
Satisfaction Survey

Once the project is completed, you have the opportunity to review our work and leave feedback. We use this feedback to continue to improve our services and to maintain the high level of customer service we believe should always come standard in the roofing industry.